Terms and Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern all training and related services provided by Learn2Pass HGV Training Ltd (“Learn2Pass”, “we”, “our”, or “us”) to any individual or entity (“you”, “the customer”, or “the learner”). By booking, paying for, or commencing any course with us, you agree to be bound by these Terms.
Learn2Pass HGV Training Ltd is registered in England and Wales (Company No. 13614978) with registered office at Ambley Road, Gillingham, Kent. VAT No. 389-6156-41.
2. Bookings and Payments
2.1 All course bookings are subject to availability and acceptance by Learn2Pass.
2.2 A booking is confirmed only when payment of the required deposit or full amount has been received.
2.3 Deposits are non-refundable unless Learn2Pass cancels the course in full.
2.4 Full payment for any course must be received no later than the date specified on your invoice or confirmation email.
3. Cancellations, Rearrangements, and Refunds
3.1 If you wish to cancel or rearrange your course, at least 14 days’ written notice must be provided.
3.2 Cancellations or rearrangements made with less than 14 days’ notice will result in forfeiture of fees paid.
3.3 In cases of genuine illness or exceptional circumstances, Learn2Pass may, at its sole discretion, offer to rearrange your training.
3.4 Courses cancelled by Learn2Pass (e.g. due to mechanical failure, weather, or instructor illness) will be rebooked at the earliest available date at no extra cost.
4. Vehicle Use and Accidents
4.1 All learners must hold a valid driving licence appropriate for the course being undertaken.
4.2 You agree to follow all instructor directions and conduct yourself safely at all times.
4.3 In the event of an accident where you are deemed at fault, an insurance excess of £500 (for drivers aged 25 or over) or £750 (for drivers under 25) will apply and must be paid by you.
4.4 If your instructor considers you not yet ready for the DVSA driving test standard, Learn2Pass reserves the right to postpone or cancel your test to ensure safety and compliance. Test fees may be forfeited in such cases.
4.5 If a training vehicle suffers a mechanical failure, Learn2Pass will provide an equivalent replacement where possible or rearrange the session without charge.
5. Conduct and Behaviour
5.1 Learn2Pass reserves the right to refuse training or terminate a session without refund if a learner behaves in an abusive, dangerous, or intoxicated manner.
5.2 Repeated lateness, failure to attend, or disregard of instructor advice may result in course termination.
6. Finance and Payment Options
6.1 Learn2Pass partners with Snap Finance Ltd, authorised and regulated by the Financial Conduct Authority (FCA).
6.2 Finance is available subject to status and affordability checks conducted by Snap Finance Ltd.
6.3 Learn2Pass acts only as an introducer and does not make credit decisions or provide lending advice.
6.4 Any finance agreement entered into is solely between you and Snap Finance Ltd, and is governed by their terms and conditions.
6.5 Payments made through Snap Finance are subject to Snap Finance’s repayment and cancellation policies.
7. Liability and Insurance
7.1 Learn2Pass maintains full public liability and motor insurance for all training activities.
7.2 Except in cases of death or personal injury resulting from our negligence, Learn2Pass shall not be liable for any indirect loss, consequential damages, or loss of earnings.
7.3 Learners are advised to arrange personal accident or income protection insurance where appropriate.
8. Certificates and Test Bookings
8.1 DVSA test bookings are made on your behalf once your instructor confirms readiness.
8.2 Missed or failed tests due to lateness, lack of documentation, or learner error are non-refundable.
9. Data Protection and Privacy
9.1 Learn2Pass processes personal data in accordance with the UK Data Protection Act 2018 and the UK GDPR.
9.2 Information is used solely for the purpose of course administration, DVSA test booking, and communication with you or finance partners.
9.3 We will not share your data with third parties other than where required by law or necessary to deliver your training (e.g. Snap Finance Ltd, DVSA).
10. Force Majeure
Learn2Pass shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to weather, illness, pandemics, industrial action, or vehicle breakdowns.
11. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For questions or concerns regarding these Terms, contact:
Learn2Pass HGV Training Ltd
Ambley Road, Gillingham, Kent
01795 667008 / 07956 002233
enquiries@learn2passhgv.co.uk